Some Frequently Asked Questions About DS-260 Form and Case Number


This guide will answer some frequently asked questions about DS-260 Form and Case Number.

Question: The DS-260 online form responds to me like “the case number entered is currently unavailable”. Why and how can it be solved?

If the DS-260 online form responds with “the case number entered is currently unavailable,” there could be several reasons why this is happening. Here are some possible solutions based on the search results:

  • Contact the National Visa Center (NVC):

If you encounter an error while completing your DS-260 form, follow the instructions and take the recommended action as shown on the website. If you are unable to resolve your error based on this guidance, or the error you encounter is not listed, please contact NVC at for assistance

  • Check if you entered the case number correctly:

If you get an error saying “Your Search did not return any data”, it means that you did not enter the data properly. You would have removed the spaces in the Case Number. You need to enter it with spaces properly

  • Check if your case number matches:

In some cases, people experience difficulties validating their DS-260 due to a mismatch between their case number and their application ID. If this happens, contact KCC via e-mail or phone

  • Wait for technical difficulties to be resolved:

The DS-260 online system may experience technical difficulties from time to time. If access to DS-260’s is still unavailable after some time, contact NVC telephonically at 603-334-0700

  • Reset your DS-260:

If you completed your DS-260 when your case had a visa available, but the case subsequently retrogressed, and now a visa is available again but the DS-260 is not available, contact NVC at to get your DS-260 reset.

How do I obtain my case number for the DS-260 form?

To obtain your case number for the DS-260 form, you need to refer to the official communication you received from the U.S. Department of State’s National Visa Center (NVC) or the U.S. Embassy or Consulate handling your immigrant visa application. The case number is typically provided in the correspondence you receive regarding your visa application.

Here are the general steps to locate your case number:

Check your email: Search your email inbox for any communication from the NVC or the U.S. Embassy/Consulate. Look for subject lines related to your visa application or immigrant visa processing. The case number is often included in these emails.

Review physical mail: If you received any physical mail regarding your visa application, such as a notice or instructions, check the documents for the case number. It is usually mentioned on the correspondence.


Contact the NVC or Embassy/Consulate: If you cannot locate your case number or have not received any communication, you can contact the NVC or the U.S. Embassy/Consulate directly. Provide them with your relevant personal details, such as your full name, date of birth, and any other identifying information they may require. They should be able to assist you in retrieving your case number.

Remember that the case number is unique to your specific visa application and is essential for accessing and completing the DS-260 form. It’s important to keep this information secure and readily available throughout the immigration process.

Note: DS-260 form is typically used for immigrant visa applications, and the process may vary depending on the type of visa you are applying for. If you have any specific questions or concerns about your visa application, it’s recommended to consult the official websites of the U.S. Department of State or the specific embassy/consulate handling your case for accurate and up-to-date information.

How does one check to know the status of his/her DS-260?

Hint: You can email KCC the request. Otherwise wait for notification from KCC.

Source: Quora, Quora

DISCLAIMER: This guide and content is designed for general information only and is NOT legal advice. The information presented in this guide should not be construed to be formal legal advice nor the formation of a lawyer/client relationship. The information presented in this guide does not create an attorney-client relationship nor is it a solicitation to offer legal advice.

If you need legal advice, you may contact an attorney. You should seek the advice of an attorney in your jurisdiction before taking any legal action.

As such, I disclaim all liability with respect to actions taken based on any information presented. Nothing herein is intended to nor constitutes a guarantee, warranty, or prediction regarding the outcome of your legal matter.

Every case is different and outcomes will vary depending on the unique facts and legal issues of your case. Thank you.